Monday, February 23, 2009

PTCL customer facilitation camp …

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Islamabad: PTCL Business Zone North, Islamabad set up a customer facilitation camp near Kalsoom Plaza, Blue Area for providing telephone services to the customers of Capital Telecom Region.

The valued customers were provided firsthand information about PTCL services through banners, brochures and handbills, etc, at the customer facilitation camp, set up for the promotion of sales and services for the customers of the capital.

The executive vice-president of the Business Zone North along with the general manager of the capital region and other senior officers visited the customer facilitation camp. The spokesman said the purpose of establishing the camp was to facilitate customers and offer the entire spectrum of telecom-related services under one roof and at one place.

The facilities available included new telephone connections, booking of PTCL SMART-TV, Digital Subscriber Line (DSL), broadband packages, selling PTCL wireless V-fone connections and sets, wireless phone scratch cards/SIMs and other PTCL services.

Different counters provided fast-track solutions to the customers, served by customer-friendly and highly trained staff. The customers showed keen interest in purchasing Wireless Local Loop (WLL) phones, broadband packages and installation of new fixed line connections.

The Islamabad based customers, particularly, could lodge their complaints, relating to faulty phones, delay in installation of new telephone connections, non-delivery of phone bills, wrong billing and other telecom services.

In addition to all these facilities, customers could avail the opportunity of getting duplicate bills from this camp. They could get their bills corrected and got their phones unblocked by providing a copy of the paid bill. Customers could also get a new free-of-cost telephone directory for Islamabad Telecom Region and firsthand information about services and products.

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