Monday, October 26, 2009

Mobile phone operators directed to improve customer service

Pin It LAHORE : The Zonal Director of Pakistan Telecommunication Authority (PTA) Kamran Khan Gandapur has directed the regional heads of all cell phone operators for further improvement of the internal mechanism of their customers service centres to facilitate the customers.

These directives were given by the him on the occasion of his surprise visit to the customers service centres of Cellular Mobile Operators including Mobilink, Warid, Telenor, Ufone and Zong, in Lahore. While talking to the media, Kamran Khan Gandapur said that the best use of resources should be put in place to facilitate the customers for correction of data within short time.

He said that the newly launched service was working smoothly and the efforts made by PTA to solve the problem of incorrect data of mobile users and unauthorised SIMs has brought fruitful results. In response to a question, Zonal Director said that since the launch of this service PTA has received on its system, more than 2.96 million (29.6 Lacs) requests of mobile subscribers seeking their SIM information data through SMS and about 0.86 million (8 lac 60 thousand) through web-link available at PTA website.

He said that in view of problems faced by the mobile subscribers, selected franchises have also been allowed to receive complaints regarding SIM data from mobile users in case SIMs were issued without the knowledge of subscriber. For the convenience of mobile phone subscribers of smaller cities and far-flung areas, PTA has also allowed the selected Franchises to receive the complaints regarding SIM data and they will hand over copy of undertaking to the subscriber. They shall not be allowed to correct/amend the data. This shall only be done by the mobile companies, he concluded.

Zonal Director PTA Punjab and his team members interacted with mobile users present at the CSCs for the correction of their SIMs data. He inquired about the efficacy of new system of 668 introduced by PTA from the customers.

Mobile customers apprised the PTA team about their issues regarding correction of SIMs data. Zonal Director also talked to the Customer Services staff of all the mobile operators and inquired about the procedures they were following to support the customers. Senior representatives of concerned mobile operators were also present at their respective CSCs.

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