Islamabad: To facilitate its customers Pakistan Telecommunication Company Ltd (PTCL) has launched duplicate bill service on web. Where customers can either go to PTCL portal www.ptcl.com.pk or click the URL http://dbill.ptcl.net.pk to view their bill. They can either download it in PDF format or can print directly to their printer.
Launch of this service save customer’s time, where now it’s not necessary for customer to visit PTCL OSS or other office to receive a duplicate bill in case they do not receive their phone bill. They can easily view or print the phone bill at their own convenience from home/office/net café, wherever and whenever they like.
SEVP Commercial Naveed Saeed remarked the launch of this service another feather in already thriving portfolio of PTCL services which are designed especially keeping in mind customer facilitation. He said PTCL is determined to develop systems which are customer-centric and user friendly.
Not only this, PTCL has also developed an effective online interface through which customers can order majority of products along with the facilitation of submitting their suggestions and feedback regarding services of PTCL.
EVP Customer Care Jamil Khawaja said that customer care has been at the core of all activities of PTCL and it is our endeavor to provide customer services through various touch points for their ease.
The steps to get duplicate bill have been kept very simple. Customer can visit the website www.ptcl.com.pk or URL http://dbill.ptcl.net.pk. After that they have to follow link bill view/print or browse it. After entering the landline number and customer id which is mentioned in landline bill, duplicate bill in PDF format would appear in popup window. Customer with a print out can walk into any PTCL one stop shops, revenue offices, customer care centre or PTCL designated bank to pay the bill.
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