Personal Global Number service is one intelligent service which is especially designed for corporate world with number of useful features bundled with one valued added service. Once subscribed for this service a 9 digits UPT number e.g. 1220-11111 (Access code+UPT number) becomes your identity and you can use this service for multi-purpose. If you are a corporate executive and are always on a move, you can still effectively use your traditional landline by receiving your incoming calls at different locations with or without schedule. Similarly you can do out dialing from anywhere in Pakistan just by giving login information from any PTCL landline and cellular number; the best part is that the bill of all out dialing will be sent to the number on which personal global service is subscribed , not to the number from which calls were made. So unified billing is another innovative feature of this must-have service.
Package Tariff:
•No service subscription required.
•Monthly charges of Rs 50 / month
Service Benefits:
•A sense of mobility on conventional PTCL landline.
•Scheduled/Unscheduled Call diversions on 06 different location as per requirement
•Out dialing from anywhere in Pakistan using Personal Global Number (UPT#)
•Handy incoming & outgoing features bundled in one service.
•Unified billing
Frequently Asked Questions
Q1. What is Personal Global Number Service?
Ans: Personal Global Number Service is one innovative service which adds mobility your landline with unified billing. A subscriber of this service is allotted a 9 digit number e.g. 1220-xxxxx (4 digit access code +5 digit UPT #)
Q2. What are the service charges?
Ans: Monthly charges will be Rs 50/ month.
Q3. Who can avail this service?
Ans: Everyone can apply for this service, especially people who are always on a move or want one number which will be their identity.
Q4. What is the order Line for this service?
Ans: You can call PTCL Helpline 1236 or 080080800 for service subscription.
Q5. Do I need subscription for this service?
Ans: Yes
Q6. Why this service is special for me?
Ans: Due to it’s easy to remember nature and useful incoming and outgoing feature this number can become your identity.
Q7. Can I choose a number of my own choice?
Ans: Yes, you will be given a choice of number selection among predefined numbers at the time of order placing.
Q8. What is 1229 IVR?
Ans: It is a call management IVR which can be accessed by dialing 1229 from your telephone set. Through this IVR, you can make and manage outgoing calls, manage incoming calls as well as register your complaints.
Q9. How would I be billed for this Service?
Ans: The monthly recurring charges and charges for all outgoing calls made from anywhere (PTCL + VFON number) will be billed on which Personal Global Number service is subscribed.
Q10. Will I be charged if I forward the call on PTCL numbers?
Ans: No, you will not be charged if the forwarding is on any PTCL (land line/VFON) number but calls will be charged if forwarding is done on other numbers like mobile etc.
Q11. Can I receive incoming calls on UPT number 1220-xxxxx?
Ans: Yes. You can receive incoming calls on different times at different locations
Q12. How many type of call routing is available for this service?
Ans: There are two type of routing features, Scheduled routing and un-scheduled routing
Q13. Can I receive incoming calls on different locations when I am on a move?
Ans: You can receive incoming calls on different times at different locations. For scheduled routing you need to call 1236 or 080080800 helpline and talk to the CSR. For unscheduled routing, you can manage by dialing 1229 IVR and after giving your UPT number followed by a password, dial 22# for incoming call management and then press 2 for setting forwarding numbers
Q14. On how many maximum destinations on which I can route my incoming calls?
Ans: Six (06)
Q15. Can I restrict unwanted incoming calls?
Ans: Yes, by using the incoming call screening function your incoming calls can be restricted. By dialing 1229 IVR and following the instructions. You can screen out a max of 6 numbers.
Q16. Can I restrict unwanted outgoing calls?
Ans: Yes, by using the outgoing call screening function your outgoing calls can be restricted. Using 1229 IVR a maximum of 6 numbers can be screened out.
Q17. How can I authorize specific group of people only to talk to me?
Ans: With incoming call security feature enabled on your UPT#, every time your callers call you, system will ask them for a pin code. Only after entering that PIN code they will be able to talk to you.
Q18. How can I secure my outgoing calls through PIN code?
Ans: A unique 4 digit PIN code allows you to secure your outgoing calls. This PIN code can be changed at any time using 1229 IVR.
Q19. How this service is different from normal call forwarding Service?
Ans: Normal Call forwarding is normally unscheduled and can forward a call to any one destination.
Q20. How can I set forwarding numbers for this service?
Ans: Just dial 1229 from your Landline, Vfone or mobile after giving your UPT number followed by a password, then dial 22# for incoming call management and then press 2 for setting forwarding numbers.
Q21. Can my calls be routed out of city or even out of country?
Ans: Yes, calls can be routed to any city in Pakistan. Call forwarding to international numbers is not allowed.
Q22. Can I out dial from this UPT number with the same CLI?
Ans: Yes, Just dial 1229 from your telephone set after giving your UPT number followed by a password, IVR will ask you to enter the number you want to dial along with the area code and then press # key.
Q23. What is unified billing? And who will be billed in case of out dialing from a different PTCL number using login information?
Ans: Unified billing means from where ever you make outgoing calls, you will be billed on the number on which Personal Global Number Service is subscribed.
Q24. Can I out dial from any cellular operator using 1229 IVR?
Ans: Yes.
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