As per the instructions of PTA, Pakistan Telecommunication Company Ltd (PTCL) shifted its fixed line number plan from 7 to 8 digit series in July 2009. Initially migration from 7 series to 8 digit series has been implemented in Lahore and Karachi only.Digit “3” was added to all existing 7 digits numbers of Karachi and Lahore except the numbers starting with “9”. Another digit “9” was added in all existing numbers starting from “9”. It is important to understand that extra digits have been added to the existing phone numbers and not the area codes. Army exchanges are exempted from this change and their numbers would remain the same.
For customer with awareness and facilitation for PTCL requested PTA that the new series plan should run parallel to old one for a period of one year w.e.f July 01, 09 till July 01st, 2010. However at the completion of this period to ensure connectivity and customer convenience, customers would now hear an announcement advising them to add digit 3 or 9 to get through on PTCL Karachi and Lahore incase they forget to dial the new required digit.
SEVP Commercial Naveed Saeed said PTCL in this regard also plans to run an awareness campaign to save our customers from any inconvenience and connect them without any problems.
Aasif Inam EVP Consumer Services said this will apply to all callers calling on PTCL landline in Lahore and Karachi from PTCL landline, Mobile, NTC, SCO or other LLOs and we are specially focusing upon publicizing the change to save our customers from facing any inconvenience
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