Telenor Persona New Consumer plans for details read below:
Price Plans
Persona consumer price plans offers you a complete solution for all your voice, messaging and internet needs. Flexible solutions make staying connected Simple and convenient.
19.5% CED tax applies on all Tariffs
10% withholding tax at bill applies
Telenor Persona offers you the flexibility to separately subscribe to exciting new Bundles with any of your preferred price plan based on your mobile needs. For Persona Bundles click here
Persona Bundles
Telenor Persona offers you the flexibility to separately subscribe to exciting new Bundles. with any of your preferred price plan based on your mobile needs.
Please call 345 or visit our nearest S&SC or Franchise to activate Persona Bundles.
IDD & Other Rates
You can call your friends and family living abroad with Telenor's International Direct Dialing Service offered on your Telenor Persona subscription.
For IDD activation the minimum requirement is that your bill delivery address is verified and at least two invoices have been delivered to you.
After activation all you need to do is dial the relevant country code, area code and the telephone number you wish to call.
For all Telenor Customers
All countries in the world have been grouped into Zones, following are the details
Groups Rs./30 sec Rs./60 sec
Group 1 0.99 1.98
Group 2 1.49 2.98
Group 3 3.49 6.98
Group 4 4.99 9.98
Group 5 6.49 12.98
Group 6 7.99 15.98
Group 7 8.99 17.98
Group 8 12.49 24.98
Group 9 14.99 29.98
Group 10 19.99 39.98
Group 11 34.99 69.98
Group 12 74.99 149.98
Group 13 149.99 299.98
Group 14 224.99 449.98
IDD VOICE BUNDLE FOR EASY & SIMPLE, Persona 100 and Persona 500 PRICE PLAN
Price Plans Easy, Simple, Persona 100 & Persona 500
Offer 100 minutes for Rs 100 /month
Destinations UK ( L), USA ( L+M), Canada ( L+M), Germany (L)
Terms & Conditions:
Required Access Level
Customers can avail Consumer IDD Bundle if;
-The subscription access level is "International Direct Dialing (IDD)"
-Minimum credit limit required for IDD access level is Rs. 2,000
-Persona 100 Subscribers have to deposit Rs. 800 additional in their Refundable security deposit (1,200 + 800 = 2,000)
-Persona 500 Subscribers have to deposit Rs. 500 additional in their Refundable Security deposit (1,500 + 500 = 2,000)
INTERNET BUNDLES
GPRS/EDGE (Rs.) per MB charges
15.00
FAQs
What is IDD bundle offer?
With IDD bundle offer you can get 100 FREE minutes that you can use to call
1. UK (Landline),
2. USA (Landline + Mobile),
3. Canada (Landline + Mobile) &
4. Germany (Landline)
Is there any monthly fee for IDD bundle offer?
Yes, there is a monthly fee of Rs. 100.
What is the validity of IDD bundle?
This bundle will remain valid for one month. The subscription will be automatically renewed every month, unless you unsubscribe it.
On what price plans IDD bundle is available?
This bundle is available on Persona 100 and Persona 500 price plans.
How can I subscribe to IDD bundle?
You can call 345 or visit your nearest Telenor Sales & Service Center for activation.
Do I need to enhance my current credit limit to subscribe to IDD bundle?
Yes, if your current credit limit is less than Rs. 2,000, then you have to enhance this to Rs. 2,000 and also request to have your International Direct Dialing facility activated.
Do I have to subscribe to IDD Bundle every month?
No, once you subscribe it will become part of your subscription unless you unsubscribe it
What will happen if I use more than IDD bundle free minutes?
Your usage beyond bundle free minutes will be charged as per normal IDD rates
On how many countries is this bundle applicable?
IDD bundle offer free minutes to four countries. These are; USA, Canada, UK & Germany (Only landline for Germany & UK)
Can I unsubscribe to IDD bundle?
Yes, you can unsubscribe IDD bundle by calling 345
I am a subscriber on Free price plan. Can I subscribe to this bundle?
For Free subscriber we have "Money for Money" bundles which can be used for International Calls.
I have Special 5ive activated and I use it for International calls. Will my calls to international FnF be free with bundle?
Yes your calls to International FnF numbers will be free till your bundle minutes are not exhausted.
Special 5ive
PERSONA keeps up with the tradition of giving more value for money. Special 5ive now comes with more exciting features. With new & improved Special 5 you can add 5 numbers (Telenor & International) of your loved ones to your FnF list. You can call for just 75 paisa to 10 International destinations and all calls on Telenor FnF will be for 25 paisa Only. You will also get 300 FREE Minutes with absolute freedom to use them for calling your Telenor friends & family numbers, on any one day of the week throughout the month.
To Subscribe:
Call 345:
You can call 345 from your Telenor number and request for subscription to Special 5ive.
If there is a requirement to increase security deposit for Special 5ive then you will have to visit the nearest Telenor Sales & Service Center or enhance your deposit via scratch card and make the additional deposit. In case you visit the S&SC you will have to bring your CNIC as proof of your ownership of the subscription. You will also have to pick your day at the time of activation.
Charges:
Special 5ive subscription fee is Rs. 150 + tax per month.
FAQS
With Exciting NEW Special 5ive, you can now add 5 numbers (On-Net and International*) of loved ones to your Friends and Family (F&F) list. You will get 50% discount on all calls you make on On-Net F&F Numbers and amazing discounted rate on all calls you make on your international F&F numbers. Furthermore you will also get 300 FREE minutes to be used on any day of your choice
For International F&F: UK (Landline),Spain (Landline), Hong Kong (mobile), China (Landline, mobile), USA(Landline, mobile), Canada (Landline, mobile),Singapore (Landline, mobile), Germany (Landline), Norway (Landline) and Thailand (Landline)
Is there any subscription fee?
Yes with only Rs 150+tax per month you can subscribe to Special 5ive
How much will I get charged for making calls on F&F numbers?
All calls you make on Telenor F&F numbers will be at 50% discounted rate. This means that you will be charged 25 paisa per call (30 seconds)
For International F&F numbers you will be charged 75 paisa per call (30 seconds)
What is the billing pulse?
You will be billed on 30 seconds pulse
How can I chose my day?
To pick your own day for using 300 free telenor to telenor FnF minutes simply call 345
Is there any condition for using 300 free minutes?
You can use 300 FREE minutes on all calls you make on On-Net F&F numbers.
These minutes will be consumed only on your chosen day
If your chosen day is Sunday and you have our weekend add on activated, Special 5ive 300 minutes will not be applicable as all your calls on Sunday will already be free
Voice Add-On and Price Plan minutes will be consumed first
Which destinations numbers can I add to my F&F list?
UK (Landline),Spain (Landline), Hong Kong (mobile), China (Landline, mobile), USA(Landline, mobile), Canada (Landline, mobile),Singapore (Landline, mobile), Germany (Landline), Norway (Landline) and Thailand (Landline)
What will happen if a customer starts calling at the specified destinations without activating
Special 5ive and adding the number on F&F list?
Standard IDD rates will apply
How many numbers can be added to F&F list?
You can Add up to 5 numbers on your F&F list. These numbers can be both Telenor and International Numbers
Which numbers can I add to my F&F list?
You can add following numbers on your F&F list:
For National F&F: Any Telenor Numbers
There are no F&F Administration Charges for first 5 attempts but you will be charged Rs 5/- for 6th attempt and onwards.
Yes with only Rs 150+tax per month you can subscribe to Special 5ive
Do I have to subscribe to Special 5ive every month to use it?
No, once you subscribe to Special 5, it will become part of your price plan unless your unsubscribe it.
Is this offer available on all PERSONA Packages?
You can avail this offer if you are using Persona 100, Persona 500 and Free.
Will my free minutes be used on calls I made to F&F numbers?
In case of calls made on Telenor F&F , your FREE minutes will be consumed. However once you have consumed your FREE minutes then all calls you make on F&F numbers will be charged as per the assigned rate.
In case of calls on International F&F, your free minutes will not be consumed and all calls will be charged at flat rate of 75 paisa per 30 seconds.
Is there any fair usage condition on Special 5ive?
No there is no fair usage condition so you can speak your heart out to your loved ones.
How can I create my F&F list?
To add FnF numbers, call 555. Otherwise you can write F&F and send to 345 and follow the instructions.
Do I need to increase my Credit Limit to subscribe to Special 5?
No, you do not need to enhance your credit limit for subscribing to Special 5ive.
Will I be able to make discounted calls on my F&F number while I am on roaming?
Once you are on International Roaming you will not be able to make discounted call on F&F numbers. Normal International Roaming charges shall apply while on roaming.
Are there any administration charges for F&F?
There are no F&F Administration Charges for first 5 attempts but you will be charged Rs 5/- for 6th attempt and onwards.
Can I subscribe to two deals with two different days of my choice?
You may only subscribe to One deal at a time.
Will I be able to make discounted calls on my F&F number while I am on roaming?
Once you are on International Roaming you will not be able to make discounted call on F&F numbers. Normal International Roaming charges shall apply while on roaming.
Are there any administration charges for F&F?
There are no F&F Administration Charges for first 5 attempts but you will be charged Rs 5/- for 6th attempt and onwards.
How often can I change my day?
You may change your day once every Bill cycle
How can I subscribe to Special 5ive?
You can subscribe to Special 5ive on top of your new Persona price plans Easy, Simple and Free
You can subscribe to Special 5ive using following two options. Call 345: You can call 345 from your Telenor number and request for subscription to Special 5ive. If there is a requirement to increase security deposit for Special 5ive then you will have to visit the nearest Telenor Sales & Service Center and make the additional deposit. You will have to bring your CNIC as proof of your ownership of the subscription
Visit Telenor Sales & Service Center: You can visit your nearest Telenor Sales & Service Center and subscribe to Special 5ive. You will have to bring your CNIC as proof of your ownership of the subscription and pay additional deposit incase your existing credit limit is lower.
Can I unsubscribe to Special 5?
Yes, you can unsubscribe to Special 5 after your bill is generated. You can un subscribe by using the following two options:
Call 345: You can call 345 from your number and request for un-subscription to Special 5.
Visit Telenor Sales & Service Center: You can visit your nearest Telenor Sales & Service Center and un-subscribe. You will have to bring your CNIC as proof of your ownership of the subscription.
Policies
Security Deposits
The minimum Security Deposits for purchase of Persona Price Plans and nationwide dialing access.
Security Deposits for International Dialing Access
Security deposit or waiver is equal to your subscription credit limit
Security Deposits for International Roaming
For more details, visit the nearest Telenor Sales and Service Center, or call 345 from your Telenor subscription
Credit Limit Alerts
The subscription is suspended when 95% of credit limit is utilized.
To help you stay in control of your usage, credit limit alerts are sent to you at different usage levels. These alerts are as follows.
Payment Policy
The bill becomes due immediately after your invoice is generated. Please pay your bill within 15 days of your invoice date to avoid suspension of your account. To know your bill SMS ‘Bill’ to 345, or to get daily Bill information SMS “BFI” to 345. Call 345 or visit Web Self Care.
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