Saturday, October 10, 2009

Telenor Talkshawk free minutes offer

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Introduction / Campaign Details
Telenor TalkShawk introduce Daily Voice Bundles (Free Minutes Offer)
Subscribers on TalkShawk 30 Sec, Har Min and A1 will be able to avail this service
Customers can subscribe to any of the 3 voice bundles and avail Onnet Free Minutes as follows:

-Multiple subscriptions to the bundles are possible
-Subscription Mechanics: Customers need to call 555 IVR in order to purchase the Free Minutes
-Validity: Validity of the Minutes will be 1 calendar day (up till 12 mid night). After that any remaining Free Minutes will be confiscated

How can a customer activate this Service?
Customer needs to call 555 IVR

What is the validity of this service?
1 calendar day (same day as activation) up till 12 midnight

What is the time window during which customer can consume the Free Mins in the bundle?
Customer can use the Free Minutes any time during the day before 12 midnight

What will happen in case of price plan change / migration?
In case subscriber migrates to another price plan, the Free Mins will be canceled.

Can this service be activated in any other way?
No, this service can only be activated by calling 555 IVR.

Are multiple subscriptions possible?
Yes, customers can subscribe multiple times and purchase the same free minute bundle or a combination of different free minutes bundles. The newly purchased Free Mins will be added to the existing mins in the subscribers account

How can the number of un-used Free Mins be viewed?
The amount of valid Free Mins can be viewed by dialing *222# or listed to via 555 IVR

Can Free Minutes of the voice bundle be used to call other mobile operators or PTCL?
No, Free Minutes can only be used to call onnet i.e. Telenor to Telenor.

What will happen to existing Free Minutes that customers have?
If a customer has existing free minutes in his/her account and then subscribes to Voice bundles, free minutes for Onnet calls will be consumed first

What will happen if a customer subscribed to both TalkShawk 'Super 7' Offer & Voice Bundle?
During the Super 7 discount window, bundle Free Minutes will be consumed first and once they finish then discounted tariff will apply

What will be the impact of Voice Bundles on SIM Lagao Free Minutes?
In case a subscriber with valid Free Mins from the SIM Lagao offer subscribes to Daily Voice Bundles, the Free Mins from the Voice Bundle will be added to the SIM Lagao Free Mins and their validity will be set to 1 day.

What is the last date to activate this feature?
This is a limited time offer. Last date will be communicated later

How will CRD be able to view subscriber subscription & expiry information?
Voice Bundles will be visible in ChriXpress under the feature name "Buy More Voice"

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